Personal collection

PERSONAL COLLECTION AT TREE'S STORE FROM 15 DECEMBER 2020 AVAILABLE AGAIN

All items that you order through our website can be picked up at our TREE'S store at Mestne trg 10, in Ljubljana. When you finish your purchase, you have the option to choose delivery via our package distributor or pick up the package in person at our store.

You can pick up your order at the store:

MON-FRI: 10:00-19:00

SAT: 10:00-17:00

SUN: 10:00-15:00

The payment process on the site is possible with a bank card or you can pay in the store when you pick up the order. Payments in the store are possible by bank card or cash. There are no postage costs in the case of personal collection.

Orders that have not yet been paid for, but you will pick them up at the store, will wait for you for 4 days. If you do not collect them within 4 days, your order will be cancelled.

When your order is ready for pickup, we will notify you at your email address. If you did not trust us with your email address, you will receive a notification to your phone number, so it is mandatory that this is listed. In most cases, the package will be ready for collection the next day or within 2 working days, but we reserve the right to have 7 working days to prepare the package. It is not possible to pick up things in the store without a prior purchase on the website. You will be able to successfully pick up your order at the store only if you present the purchase confirmation upon arrival, which you always receive via email or via SMS notification (e.g. order number).